Agent Assist : An Intelligent Assistance for your Helpdesk Agents

Further Augmenting Intelligence to your Customer Service

Benefits

Reduces Processing Time

Assists agent to quickly respond to customer with most relevant reply and save processing time

Boost Productivity of Agent

Assists agent to process more Tickets Per hour by reducing time of investigation

Increase Customer Satisfaction

Quick and relevant response is every customer dream comes true

Features

Suggest most Relevant Reply

Suggest quick and most relevant reply to customer query. Its algorithm is design based on Research paper published by Google.

Truely AI Tech

Have used patented pending 'Automated Knowledge Graph Generation' Technique to build Domain Trained Model which are further trained on Customer data using 'Transfer Learning' techniques.

Connect to your Help Desk platfrom

Integrates directly into the most popular customer service and CRM systems like: Zendesk, Salesforce, Oracle, Microsoft Dynamics, Hubspot, Intercom, Freshdesk, Drift and any of your proprietary systems via API.

Cold Start Capability

Engine is trained on large enterprise helpdesk data to start serving without even any custom training.

Continuously Serve and Learn

Its AI Engine learns from everything from past as well as present in near-realtime. It can even serve without any training (Cold start).

Automatic ticket tagging

Agent Assist understands the content of each ticket and categorize it accordingly using both existing tags as well as newly discovered ones.

GDPR compliant

We are highly sensitive about security and confidentiality of your data.

Entity Embedded Smart Reply

We can embed business data (SFDC or any ERP accessible from cloud) into your Smart Replies. It is custom service.

Fully customized setup

We will help you customize to your need and environment.